The National Treasury has launched a pensioner self registration portal on the eCitizen platform and requires all government retirees and eligible dependants to register by 28 February 2026 to continue receiving monthly pension payments. Registration can be completed online at home, at a Huduma Centre, or with help from a designated registration agent.
Key Takeaways
- Deadline: All pensioners must register by 28 February 2026 to avoid pension stoppage.
- Where to register: Use the eCitizen pension service, visit a Huduma Centre, or get in-person help at a pensions office.
- Documents: You will need scanned copies of ID, bank/Sacco ATM card, and any supporting certificates (birth, death, PWD tax exception).
- Support: Help is available by phone, email, or at Huduma Centres; the portal includes a step-by-step guide and a support request feature.
Pensioner self registration: Who must register
All pensioners and dependants receiving monthly pensions administered by the Pensions Department must register. This includes:
- State officers and civil servants
- Former Teachers Service Commission (TSC) employees
- Police, prisons and National Youth Service officers
- Military officers
- Dependants of deceased pensioners
How to register online
Complete the registration through the eCitizen platform under the National Treasury – Pensions Department service. Steps are simple and the portal is available 24/7:
- Create or log in to your eCitizen account at https://accounts.ecitizen.go.ke/en/login.
- Choose the Pensions Department self-registration service and follow the guided form.
- Upload scanned documents in the required formats (PDF for IDs and supporting certificates).
- Submit the form and keep a copy of the confirmation for your records.
Required documents and information
Before you start, gather the following details and scanned documents to speed up the process:
- Personal details: National ID (front and back), exact date of birth, pension/personal number, valid email and mobile number, KRA PIN, postal address and code.
- Bank details: Bank or SACCO ATM card (face side showing name and account number).
- Next of kin: Full name (as on ID), ID number, email, mobile number, KRA PIN, and postal address.
- Beneficiaries: Names, ID or birth certificates for children, and postal addresses.
- Supporting certificates: Death certificate for principal pensioners where applicable, and tax exception certificates for PWDs.
In-person registration and help
If you are not comfortable with online registration, visit any Huduma Centre, the Treasury Pensions Department office, or an authorised registration agent. Staff can assist with uploading documents and completing the eCitizen form.
For support you may call the Pensions Department on the following numbers or send an email:
- Telephone: 0202246714, 0202240779, 0203316265, 0709259726, 0730837726
- Email: pensions@treasury.go.ke
Tips to avoid delays and errors
- Use legible scanned documents. Ensure names and account numbers are clear on the ATM card image.
- Confirm the exact date of birth and pension number before submitting.
- Provide a valid, regularly monitored email address and mobile number for portal communications.
- Save or print the registration confirmation and any reference number supplied by the portal.
Why this matters
Registering on the pensioner self registration portal ensures that the Pensions Department has up-to-date contact and bank details. Accurate data reduces the risk of payment delays and helps the Treasury manage pension remittances efficiently.
Additional resources for learners and families
While completing registration, families with school-going children may find helpful curriculum and exam resources. For example, access free CBC exams for primary learners, review national curriculum materials via CBC curriculum designs, or prepare older students with KCSE revision exams. These resources can help parents support children during the registration period and beyond.
Complete your registration well before the 28 February 2026 deadline to ensure uninterrupted pension payments. If you need assistance, use the portal help feature or visit a Huduma Centre for in-person support.
